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MosaicDeal.Com
FAQ
Shipping
Questions:
Which company do you use for shipping?
Do you ship internationally?
How much does shipping cost to my location?
Can I have an order delivered to another address?
How do I know where my shipment is at 24/7?
Can we use another shipping method?
What about shipping for wholesale purposes?
How long will it take to procede my order?
How long will it take to receive my items?
Can I combine the shipment of my order if I buy more then one
item, or pay a smaller shipping price since the pieces are coming to the same
address?
What precautions are taken to ship the item safely?
What about packing material and handling cost?
Do you offer insurance on items shipped?
What do I do if an item arrives damaged?
When will the replacement of the broken item be sent?
What is your return policy?
How do I apply for your return policy?
When will I get my money back?
For how long will the guarantee protect me?
In case of a return, where do I ship the item too?
Who pays the shipping fees?
Do we charge you additional tax fees?
Are the items sold eligible to tax customs?
Are the colors and patterns I see on my screen exactly what I
will receive?
If item description is inaccurate, can I return the item?
What is the best screen resolution to see our products?
How do I search for a particular product?
I like an item but I want to buy it later, Can I reserve it?
For how long can I reserve the item?
How much is storage Fee?
Can I cancel an order?
Can I get a product catalogue?
Do you give discount to discount on volume orders or repeat
order?
How will I know about your upcoming sales?
May I add an item to your open order?
Can you provide pricing for customized orders?
Can we get samples of any products that we see on the
website?
What is a mosaic?
How old is mosaic art making?
How long will mosaics last?
I would like to install a mosaic myself, how do I do it?
Can I order custom-made mosaic of my design?
What about mosaic backing?
Can I order my mosaic my piece on a wooden backdrop for wall
hanging?
What kind of Marble do we use in our mosaic making?
Is mosaic resistant to severe weather conditions?
What is the difference between Polished and tumbled mosaics?
Can I install mosaics in wet areas?
How do I take care of marble mosaics?
What do I do if I can't remember my password?
Which company do you use for shipping?
Mosaicdeal has chosen DHL Express as its own preferred shipping supplier because
DHL specializes in door-to-door delivery and business shipping. Also it is
widely recognized for its outstanding customer service, and it's the world's
biggest single logistics company, providing customers the most comprehensive
service range from a single source. Recently, DHL merged with Airborne Express.
The merger allows the newly combined company to become a strong competitor in
the U.S. delivery market, building upon DHL's global reputation for service
unmatched in the industry.
Do you ship internationally?
Yes, we ship to all destinations worldwide at a flat rate fee,
How much does shipping cost to my location?
We ship worldwide and the cost for DHL Delivery is as follow: Flat rate to all
destinations, add the value from the below grid according to your shipment
weight to know about shipping cost. Our shopping cart software will calculate
it for you automatically.
Can I have an order delivered to another address?
Sure, No problem! Just notify us on sales@Mosaicdeal.com, and/ or follow the
instructions during the ordering procedure. But for security purposes, please
ensure that the cardholder address you give is correct.
How do I know where my shipment is at 24/7?
You can track your shipment via our website by entering the airwaybill# that we
will provide in the shipment-tracking box. The airwaybill# will be sent
automatically to you via email upon item shipment.
Can we use another shipping method?
Sure, if you prefer to have the item shipped on your personal freight account
with, UPS, FedEx, United Couriers or DHL, no problem with us, just notify us on
info@Mosaicdeal.com, and we will contact the designated shipping company for the
pick up.
What about shipping for wholesale purposes?
We usually suggest to use other means then DHL like regular airfreight or sea
freight shipping for shipments weighing over 200 kilograms or 440pounds,it will
save you on shipping fees, please contact us for more details on
info@Mosaicdeal.com
How long will it take to proceed my order?
We proceed with your order immediately and automatically, due to the inventory
management software that we use, we will get notified on the spot to pack and
ship your item, we will then provide you with the airwaybill# upon DHL pickup.
How long will it take to receive my items?
We usually ship the next day from payment receipt. However it may take 10 to 15
business days to reach you, depending on the address location and customs
delay. We do try to maintain adequate stocks of the items on our site. It is
normally not possible to order something, which is out of stock, but if due to
high demand, we will advise you of the anticipated delivery date, and we will
always give you the option to cancel your order if you would rather not wait.
Can I combine the shipment of my order if I buy more then one item, or pay a
smaller shipping price since the pieces are coming to the same address?
Yes, Multiple Purchases can be shipped in the same package at the same time,
which results in savings over individual shipping. Our shopping cart software
will calculate it for you automatically.
Handling:
What precautions are taken to ship the item safely?
You can rest assured that things will arrive safely. Not only do we
independently insure that every item we ship is packed by hand, piece-by-piece
with ample protective measures, but also we use Styrofoam inserts, bubble wrap
and thick carton sheets and boxes.
What about packing material and handling cost?
We bare all packaging material and handling cost, we charge our clients nothing
and consider it is our duty to guarantee safe packing to the customer.
Insurance
Do you offer insurance on items shipped?
We offer optional INSURANCE on all items shipped, we will inform you on the fee
depending on the shipment, however it falls in between 10$ and 25$ for shipment
value under 1000$ and 3% 0f total value for above that range, you can contact
us on info@Mosaicdeal.com for more details. Also for your information, we pack
all our items using special packing material to provide maximum security and
with the outmost care.
What do I do if an item arrives damaged?
Well accidents may happen, and in case of damage, the buyer will have to call
the nearest DHL-express office (that we will provide) and file a claim, a
representative then will come and assess the damage. Once this step is done an
immediate replacement will be sent.
When will the replacement of the broken item be sent?
Once the claim has been filed with DHL and approved, an immediate replacement
will be sent.
Return Policy
What is your return policy?
If Description is inaccurate by any
way, you can return the item bought and we will refund you Total amount
including shipping paid. If however, you are unsatisfied with item bought and
would like simply to return it back we will issue full refund minus shipping
cost. E-mail us at sales@Mosaicdeal.com within 30 days of receipt to notify us of
the return, and we will send you instructions on where to ship the item. We ask
that your return be shipped back in the original carton with the packing
material. No partial returns will be accepted, and returns must be insured for
their full value. After we receive your return, we will credit your credit card
or issue you a check for the price of the artwork.
@ Mosaicdeal, YOUR SATISFACTION IS GUARANTEED.
The main objective of our return policy is ultimate customer satisfaction; we
are working very hard to earn that.
How do I apply for your return policy?
You can contact us on sales@Mosaicdeal.com and we will forward you the
instructions, and the return point, depending on your location.
When will I get my money back?
You will get your money back as soon as the item is shipped and received to a
return point that we will specify, depending on your location.
For how long will the guarantee protect me?
All collectibles purchases made online are backed by our 30 days money-back
guarantee.
In case of a return, where do I ship the item too?
E-mail us at sales@Mosaicdeal.com within 30 days of receipt to notify us of the
return, and we will send you instructions on where to ship the item. We ask
that your return be shipped back in the original carton with the packing
material. No partial returns will be accepted, and returns must be insured for
their full value.
Who pays the shipping fees?
If Description is inaccurate by any way, you can return the item bought and we
will refund you Total amount including shipping paid. If however, you are
unsatisfied with item bought and would like simply to return it back we will
issue full refund minus shipping cost.
Tax:
Do we charge you additional tax fees?
No, there is no additional cost that we charge you, however a custom charge fee
may apply upon delivery, according to the country or state that you live in.
Are the items sold eligible to tax customs?
Yes, items purchased are eligible to custom fees upon delivery, according to
your country or state regulations.
Products in general:
Are the colors and patterns I see on my screen exactly what I will receive?
We strive to accurately represent each color of our products with a clear
picture and great attention to details. Each item is shown as closely as
possible to the real colors. The items are photographed, cleaned and compressed
for delivery over the Web. Further complications arise from how they look on a
PC vs. Mac, and the settings on your monitor and browser. As a result, the
picture of your piece may look darker, lighter or show slightly different tones
from the actual product.
If item description is inaccurate, can I return the item?
If Description is inaccurate by any way, you can return the item bought and we
will refund you Total amount including shipping paid. If however, you are
unsatisfied with the item bought and would like simply to return it back, we
will issue full refund minus shipping cost-see our return policy.
What is the best screen resolution to see our products?
The site is best seen: 1024 x 768 pixels
How do I search for a particular product?
To search for a product of interest, enter the search keyword in the designated
box on the home page and click search, or you can browse by category.
I like an item but I want to buy it later, Can I reserve it?
No Problem, to reserve an item please email us at info@Mosaicdeal.com and tell us
what the item is you would like for a later order, and we will reserve it for
you for a maximum period of 45 days.
For how long can I reserve the item?
We will reserve the item for you for a period of 45 days, maximum.
How much is storage Fee?
Nothing, Niente, absolutely free for 45 days!!!
Can I cancel an order?
Yes, you can cancel an order within 24 hours of order placement, only if we do
not have shipped it to your mail address. Please note that we ship in . If the item was shipped,
you have to wait to receive it and then return it for a full refund. For more
information, please visit our 30 days money back guarantee place link
Can I get a product catalog?
We offer online virtual catalogs and CD catalogs upon request, contact us on
info@Mosaicdeal.com, tell us a little about yourself and your interests and we
will send you a CD catalog to your address for free.
Do you give discount to discount on volume orders or repeat order?
Yes, it is indeed our belief that our business can only be sustained with happy
and loyal customers. Please check the section on the menu bar to know better
about our wholesale program, and send us a short business proposal where we
will respond within 24 to 48 hours.
How will I know about your upcoming sales?
When you Register with our newsletter bulletin, you will receive updates
regarding upcoming sales, promotions,
always 1$ No reserve. To register click here our newsletter.
May I add an item to your open order?
If you have already placed an order but it hasn't been shipped yet, you can add
a new item to your existing open order, and combine on shipping fees. Please
email us on sales@Mosaicdeal.com to handle your request. If your order has
already been sent out, you can shop online for that item or call our sales
department to place your next order.
Can you provide pricing for customized orders?
Yes, we provide pricing information via email. Kindly send the required details
through email, and we will respond with a quotation within 24 to 48 hours.
Can we get samples of any products that we see on the website?
Certainly, Samples are available and can be purchased, please contact us and
let us know your sample requirement.
Mosaics
What is a mosaic?
A surface decoration made by inlaying in patterns small pieces of variously
colored glass, stone, or other material; - called also mosaic work.
How old is mosaic art making?
The history of Mosaic goes back some 4, ooo years or more during the 4th
millennium B.C. at South Mesopotamia that was inhabited by the Sumerians; we
find the first kind of decoration with pieces of cockleshells, onyx and clay in
a temple at the ancient city of ouruk. It was the Greeks, in the four centuries
BC, who raised the pebble technique to an art form, with precise geometric
patterns and detailed scenes of people and animals.
How long will mosaics last?
As 16th Century Italian Artist Giorgio Vasari wrote: "Mosaic is the most
durable picture that exists. Other paintings fade with time, but mosaic
continually brightens with age".
I would like to install a mosaic myself, how do I do it?
Our mosaics are back-mounted on mesh nylon and are installed the same way as
the regular tiles. The installation procedures basically are:
1) Setting using thin-set
2) Grouting
3) Cleaning
4) Sealing mosaic and grout with sealer
However we always recommend installation of mosaics by professional installers
with experience of mosaic work.
Can I order custom-made mosaic of my design?
Yes, we'll gladly execute any graph or design customized to your preferred size
and colors, please email your design and request to info@Mosaicdeal.com,and we
will respond to you within 24 to 48 hours.
What about mosaic backing?
All our mosaics are made on nylon mesh backing for easy installation, it will
reach you rolled as a single unit, and also we provide the service of
installing your mosaic on a wooden frame upon your request. It will allow you
to hang it as a picture on the wall, thus saving you time and money. However we
charge a minor fee in return for this service, and shipping cost will increase
by a few kilograms depending on your piece surface. We charge 25$ for a square
40 x 40 square mosaic and 7 kilograms additional weight, nevertheless the fee
is nothing compared to the installation fee, so you will be saving money rather
then paying higher expenses, contact us for further details on
info@Mosaicdeal.com .
Can I order my mosaic my piece on a wooden backdrop for wall hanging?
Of course, but we charge a minor fee in return of this service, and shipping
cost will increase by a few kilograms depending on your piece surface. We
charge 25$ for a square 40 x 40 square mosaic and 7 kilograms additional
weight, nevertheless the fee is nothing compared to the installation fee, so
you will be saving money rather then paying higher expenses, contact us for
further details on info@Mosaicdeal.com .
What kind of Marble do we use in our mosaic making?
The natural stone is the exclusive stone to create the magnificent pieces of
mosaic in different colors like: Alba Rosa, Azul Bahia, Azul Macaubas, Bardiglio, Bianco Statuario, Thassos, Black Antique, Botticino, Carrara Grigio, Carthage Olive, Chira, Crema Marfil, Ae
gean, Emperador, Rosso Laguna, Verde Guatemala, Giallo Reale, Sienna, Onyx, Nero Marquina, Rosa Aurora,Rosa Perlino,Rosso Verona,Travertino
.and many more.
Is mosaic resistant to severe weather conditions?
Marble can withstand severe weather conditions, sun frost and salt, without
further treatments after being applied. Their brightness and the ease of
cleaning are maintained for a long period. Therefore mosaics can be used for
outdoor floor and wall-coverings.
What is the difference between Polished and tumbled mosaics?
Polished finish looks more shining and cooler. Mosaic with polished finish
gives richer colors, with straight cutting sided and corners. Tumbled finish
mosaic has a stony matt surface, an aged look and a warmer tone, with rounded
off edges and corners.
Can I install mosaics in wet areas?
You can only install mosaics in wet areas if proper waterproof adhesive,
grouting and coating are applied. A professional installer should do the job.
How do I take care of marble mosaics?
Marbles and cement base grout are porous are recommended to be sealed by proper
sealer. Surface-coating type sealers usually enhance color of the stone while
penetrating sealers retain the natural color. Sealed surfaces should be tested
periodically for effectiveness. Ongoing preventive maintenance can usually
reduce the need of problem solving maintenance. Use a neutral cleaner with a ph
between 7 to 10 and avoid all purpose cleaners or soaps containing
water-soluble inorganic or crystallizing salts, harmful alkali or acids.
What do I do if I can't remember my password?
If you cannot remember your password, just click on the forgot password button
or E-mail us, and we will verify your information and send you the password.
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